Find answers to common questions about our vehicle report service and order processing.
1. What is a vehicle history report?
A vehicle history report contains available official records about a vehicle, including accident history, title status, mileage rollbacks, theft checks, and open recall information. Data coverage depends on the country and official database availability.
2. Which vehicles can I search?
You can search Cars, Motorcycles, Vans, Trucks, Buses, Caravans, and Boats. Options and available history databases may vary depending on the country selected.
3. How do I place an order?
Simply choose your country and vehicle type on our home page, enter your VIN or registration number, select an inspection package, and complete the secure payment.
4. How will I receive my report?
Your detailed vehicle history report will be sent directly to the email address provided during checkout within the timeframe specified by your chosen package (ranging from express 1-hour delivery to standard 2-4 hours).
5. Is payment secure?
Yes, 100%. All checkout transactions are processed through encrypted, 256-bit SSL Stripe payment gateways. Your credit card information is never stored on our servers.
6. Does a report guarantee a vehicle is problem-free?
While our reports aggregate official global records, some private repairs or unrecorded events may not appear. We always recommend getting a physical mechanical inspection in addition to checking vehicle history.
7. What if I need help with my order?
Our support team is available 24/7. You can contact us at support@certifydrive.com or use our Contact Form. Please include your VIN or order reference number.
Still have questions?
Can't find the answer you're looking for? Please get in touch with our friendly support team.
